eGain Corporation develops and markets customer service software solutions for customers around the world. The Company’s proprietary eGain Knowledge Hub allows clients to access best practices, procedural knowhow and expertise in crafting their own customer service initiatives. Additionally, the Conversation Hub and Analytics Hub provide omnichannel communications and measurement capacities for client management teams. eGain offers subscription alternatives to clients that prefer to access the solutions via a cloud-based platform. The ubiquity of eGain’s solutions makes it possible to address a variety of industries from banking, insurance, telecom, health care to manufacturing among many others with a need to artfully reach end uses with responsive service and care.
In the most recently reported twelve months, eGain recorded $92.8 million in total sales, providing $6.0 million in operating income. Operations generated $12.5 million in cash flow, representing 13.4% sales-to-cash conversion rate. Strong cash flow generation has helped keep a solid bank balance, which was $70.0 million at the end of June 2024. Notably, the Company used $17.2 million in cash to buy back common stock during fiscal year 2024.
The Company exceeded expectations with its performance in the quarter and year ending June 2024. Investments in artificial intelligence technology appears to be paying off as new customers and requests for proposal increase by 50% in the fiscal year.
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